Enterprise Customer Strategist

2 days ago

Rajahmundry, Andhra Pradesh, India beBeeCustomerSuccess Full time ₹ 90,00,000 - ₹ 1,20,00,000
About the Role

This strategic position involves shaping product roadmaps and driving customer outcomes by running onboarding and success for top enterprise accounts, solving problems proactively, influencing product development through real customer insights, and partnering with Sales and Marketing.

Key Responsibilities:
  • Onboarding and Success Management: Ensure seamless integration of customers into our systems to drive growth and satisfaction.
  • Proactive Problem-Solving: Anticipate customer needs and provide effective solutions to maintain a high level of customer satisfaction.
  • Influencing Product Development: Utilize real customer insights to inform product roadmap decisions and enhance overall customer experience.
  • Performance Tracking: Monitor key performance indicators such as health, adoption, renewals, and upsell signals to measure success.
  • Collaboration and Partnership: Work closely with Sales and Marketing teams to develop expansion plays and drive business growth.
Requirements:
  • A minimum of 3 years of experience in client delivery, consulting, or operations is required.
  • Candidates must be able to remain calm under pressure while navigating ambiguity effectively.
  • Applicants should possess a proactive, scrappy approach to problem-solving and hands-on experience in delivering results-oriented solutions.

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