
Front Office Team Lead
6 days ago
About Front Office Management
A Front Office Manager oversees front desk operations, ensuring total guest satisfaction.
This role involves managing and training staff to deliver exceptional customer experiences.
Key areas of responsibility include supervising staff, providing guidance, ensuring adherence to hotel policies and procedures, and managing staff performance.
About the Opportunity
This is an exciting opportunity to join a reputable organization in the hospitality industry. The successful candidate will have experience in management, excellent communication skills, and a passion for delivering exceptional customer experiences.
Responsibilities
- Supervise Guest Service Agents, Night Auditors, and bell staff to ensure seamless service delivery
- Provide guidance and direction to associates on hotel policies, standards, and procedures
- Manage and train Front Office staff to meet operational excellence and customer satisfaction goals
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