Professional Customer Care Specialist

11 hours ago


Nashik, Maharashtra, India beBeeCustomerSupport Full time ₹ 60,00,000 - ₹ 84,00,000

About Us

We are a leading provider of innovative and efficient transport solutions for the commercial vehicle industry.

Our mission is to develop, produce, market and distribute components used in hydraulic loading and unloading systems on trucks and trailers.

Our products are used worldwide across various sectors including transport, construction, mining and environmental services providers.

Company Overview:

  • Founded in 1979
  • Headquartered in Alphen aan den Rijn in The Netherlands
  • Operates in over 110 countries
  • Has more than 30 subsidiaries globally

Your Role

Job Summary:

You will be the primary point of contact and ensure every issue is addressed with care and urgency.

You will monitor open calls, prepare insightful reports on parts and service performance, communicate clearly and professionally with dealers to resolve issues, and stay on top of every open item until it's resolved.

Key Responsibilities:

  • Customer Call Handling & Escalation
  • Monitoring Open Calls
  • Business Intelligence Reporting
  • Dealer Liaison
  • Follow-up Management

Requirements:

  • Bachelor's degree with strong proficiency in English and Microsoft Excel
  • Minimum 2 years of experience in customer service or support roles
  • A proactive mindset and ability to work independently
  • Excellent communication and follow-up skills
  • Strong attention to detail and organizational abilities

Why Work With Us?

  • Be the frontline of a brand that values customer experience
  • Work in a dynamic and fast-paced environment
  • Make a real impact with every call and every follow-up
  • Grow your career with hands-on experience and meaningful responsibilities

Diversity, Equity & Inclusion (DEI)

We are an inclusive employer that welcomes all backgrounds, perspectives and experiences. We value diversity and believe that unique perspectives drive innovation and success.



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