Leader of Digital Banking Solutions

7 days ago

Thrissur, Kerala, India beBeeEnterprise Full time US$ 1,00,000 - US$ 1,50,000
Job Title: Enterprise Software Support DirectorJob Description

We are seeking an experienced and skilled Director of Enterprise Software Support to join our team. As a key member of our organization, you will be responsible for leading and overseeing post-implementation customer support activities within a software company operating in the banking domain.

The ideal candidate will have multiple project experience along with software development experience in banks and with more than 10 years of experience. They should also possess strong leadership abilities, with the ability to inspire and motivate a team.

Responsibilities include:

  • Leading and managing application support teams, providing guidance and support to ensure effective execution of projects.
  • Developing and maintaining strong relationships with clients, understanding their needs and aligning services to meet their expectations.
  • Ensuring early identification and reporting of possible product defects, actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Defining and implementing service delivery strategies, ensuring efficient processes and timely project completion.
  • Driving business growth by identifying new opportunities within existing accounts and actively seeking new clients.
Requirements

To be successful in this role, the ideal candidate will need to possess the following skills and qualifications:

  • At least 10 years of experience in IT company, well-versed in Microsoft Tech Stack and cloud environment.
  • Experience in L3 support to enterprise clients such as banks.
  • Bachelor's or Master's degree in Computer Science.
  • Banking experience will be an added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be an advantage.
Benefits

We offer a range of benefits to our employees, including:

  • Performance-linked bonus.
  • Rewards beyond the job.
  • Birthday leave.
  • Global impact and cutting-edge tech.
  • Unleash your potential.
  • Diverse, vibrant community.
About Us

Our company is a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels.

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