Programs Coordinator

6 hours ago

Udaipur, Rajasthan, India beBeeEducation Full time ₹ 35,00,000 - ₹ 60,00,000

About our organization:

Mission:

We are dedicated to making high-quality education accessible and affordable worldwide.

We partner with top universities globally to offer short courses, degree programs, professional certificates, and executive programs that help individuals acquire new skills and transform their lives and organizations.

Our model combines state-of-the-art technology, innovative curricula, and hands-on instruction from senior faculty, mentors, and coaches. This has educated more than 250,000 individuals across 80+ countries.

Job Overview:

You will play a key role in ensuring the smooth operation of our programs, supporting learners, and coordinating with internal teams for a seamless learning experience.

  • Key Responsibilities:
  • Learner Support: Serve as the primary point of contact for learners, addressing inquiries, guiding them through the program journey, and resolving issues to ensure a positive experience.
  • Team Collaboration: Work closely with internal teams (course designers, tech support, instructors, course SPOCs) to manage program timelines, ensure deliverables align, and identify areas for process improvement.
  • Process Improvement: Identify opportunities to streamline program delivery, enhance learner satisfaction, and implement best practices for efficiency.
  • Quality Control: Ensure all learning communications adhere to quality standards and branding guidelines set by the process.

Qualifications:

  • Bachelor's degree in a relevant field or equivalent qualification.
  • Effective Communication: Strong written and verbal English communication skills are essential.
  • Business Acumen: Ability to respond to tickets, chats, and out-calling as per business requirements.
  • Customer Focus: Demonstrated experience in a customer support role with the ability to resolve learner inquiries professionally and effectively.
  • Tech Savvy: Ability to quickly adapt to new software platforms and tools, with an interest or background in EdTech being beneficial.
  • Team Player: Collaborative mindset with a willingness to work across teams to provide exceptional learner support.
  • Data-Driven Mindset: Focus on results, data analysis, and continuous improvement.

Why Join Us:

We offer a collaborative work environment, opportunities for professional growth, and the chance to work with leading educational institutions.

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