Customer Service Specialist

1 week ago


Delhi, Delhi, India MatchAwards Full time
Job Description

We are seeking a highly skilled Customer Service Representative to join our team at MatchAwards. This is an exciting opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong understanding of cryptocurrency trading and transactions.

About the Role
  • Guide new users in creating optimized accounts to increase awards for contracts, grants, and loans.
  • Engage directly with users on our social media platform, providing prompt assistance for inquiries and concerns.
  • Manage customer support interactions via our internal ticketing system, live chat, conferencing, and phone.

The ideal candidate will have at least two years of experience or relevant education in social media, proficiency with various remote Internet tools, and excellent English communication skills.

Required Skills and Qualifications
  • At least two years of experience or relevant education in social media.
  • Proficiency with various remote Internet tools such as VPN, CRM, and monitoring tools.
  • Understanding of cryptocurrency (coins/tokens) trading and transactions.
  • Excellent English communication skills, both written and spoken.
  • Self-motivated, responsible, and able to work independently in a remote setting.
Salary and Benefits

The estimated salary for this role is $45,000-$60,000 per year, depending on location and experience.

As a valued member of our team, you will also receive comprehensive benefits, including health insurance, retirement plans, and paid time off.

Why Choose MatchAwards?

MatchAwards is a dynamic and innovative company that offers a unique opportunity to grow your career while making a meaningful contribution to the world of cryptocurrency.



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