Global Customer Experience Coordinator

1 week ago


Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 30,00,000 - ₹ 50,00,000
Job Overview

Our organization empowers scientists to make groundbreaking discoveries and develop innovative applications that enhance the quality of human life.

We provide high-performance scientific instruments and analytical solutions that enable scientists to explore life and materials at molecular, cellular, and microscopic levels in close cooperation with our customers.

Responsibilities
  • Serve as a liaison between customer, support team, sales team, and management to improve customer service and business productivity.
  • Interact with customers, company sales and/or service representatives to handle various pre-sales or post-sales service functions.
  • Receive customer requests and prepare documents/trouble tickets related to processing returns, servicing, and exchanges.
  • Analyze customer complaints and provide corrective actions.
  • Track, follow-up, and resolve outstanding customer issues in a timely manner.
  • Assist directly or route customers to appropriate personnel for assistance.
  • Process and report the status of repairs, replacements, sales orders, and delivery schedules.
  • Ensure customer satisfaction by meeting their needs in a courteous and timely manner.


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