Senior Network Professional

13 hours ago

Kottayam, Kerala, India beBeeNetwork Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Network Engineer

  • We are seeking a skilled professional to fill this critical role.

We require an individual with excellent technical skills and strong communication abilities to handle second-level support and service requests. The ideal candidate will have a solid understanding of network analysis and design, as well as experience with technology support and client services.

The successful candidate will be responsible for providing top-level support for any network issues, ranging from the implementation of new networks to troubleshooting outages for local and remote networks. They will also handle second-level support and service requests related to all supported technologies, including workstations, servers, printers, and Office applications.

The key responsibilities of this position include:

  • Technical support for networking such as WAN and LAN connectivity, routers, firewalls, wireless, and security.
  • Remote access solution implementation and support such as IPSEC VPN.
  • Understanding of DNS/DHCP.
  • Ability to work with vendor support to resolve client issues.
  • Experience with Command Line Interfaces to manage computer equipment.
  • IT Support relating to technical issues involving Microsoft's core business applications and operating systems.
  • Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion.
  • Maintain accurate time and records in all service tickets as performed.
  • Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets.
  • Communicate with customers as needed regarding ticket progress, changes or agreed outages.
  • Escalate service requests that require engineer level support in a timely fashion to prevent breach of SLA.
  • Work with all team members to implement and improve company best practices.
  • Utilize central management tools to resolve customer issues with minimal customer impact.
  • Get new clients on-boarded and documented in our systems.

Key Requirements:

  • B.S. Degree, Computer Science, Engineering or equivalent education or training desired.
  • 3-5 years of relevant experience as a network engineer including phone, remote support, and hands-on.
  • Excellent verbal and written communication skills.
  • Strong working knowledge of Microsoft Applications.
  • Excellent Customer Service Skills.
  • Advanced troubleshooting skills.
  • Experience installing/configuring routers, switches, VPNs, firewalls (Cisco, Sophos, Palo Alto).

Certifications:

  • Actively working on one relevant certification track: Security+/ Network+/ CCNA / JNCIA.
  • Sophos, Palo Alto, Sonicwall.

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