
IT Specialist
2 days ago
We are seeking an experienced Technical Support Professional to deliver exceptional IT services. The ideal candidate will have a proven track record of providing technical assistance and resolving complex issues related to computer systems, mobile devices, and other technology products.
Key Responsibilities:
- Diagnose and resolve basic technical problems associated with Outlook, network connectivity, AD domain environment, and printers
- Configure and troubleshoot basic network devices, printers, switches, Wi-Fi routers, servers, LAN & VPN connectivity
- Provide step-by-step technical guidance, both written and verbal
- Manage asset inventory
- Familiarity with remote desktop applications and help desk software
- Knowledge of ERP applications specifically SAP installation and troubleshooting experience is advantageous
Requirements:
- Proven work experience as a Technical Support Specialist, Desktop Support Technician, or similar role
- Hands-on experience with Windows/Mac OS environments
- Excellent problem-solving and communication skills
- Ability to learn new technologies quickly
Preferred Qualifications:
- Knowledge of Mac OS operations
- Desktop / laptop troubleshooting experience
- Servers and network troubleshooting experience
About Us:
We are a leading consulting firm dedicated to delivering top-notch IT services. We are passionate about innovation and excellence, and we strive to create a collaborative, inclusive, and empowering work environment.
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