Customer Service Manager

2 days ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 1,80,00,000 - ₹ 2,50,00,000

Job Title: Customer Service Team Lead

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As a key member of our team, you will play a critical role in driving customer satisfaction and loyalty. This is an exciting opportunity to join a dynamic organization where you can make a real difference in the lives of customers.

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Responsibilities include:

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  • Managing a team of customer service professionals to ensure seamless delivery of services.">
  • Analyzing customer feedback and identifying areas for improvement to enhance the overall customer experience.">
  • Developing and implementing strategies to meet or exceed customer satisfaction targets.">
  • Collaborating with internal stakeholders to drive business growth and improve operational efficiency.">
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The ideal candidate will have:

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  • A strong track record in customer service leadership, preferably in a fast-paced environment.">
  • Excellent communication and interpersonal skills, with the ability to motivate and develop a high-performing team.">
  • Strong analytical and problem-solving skills, with the ability to identify opportunities for process improvement.">
  • Proficiency in relevant software applications, including CRM systems and data analysis tools.">
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We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are passionate about delivering exceptional customer experiences and want to be part of a dynamic team, we encourage you to apply.

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Key Qualifications:

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  • Graduate degree in any field.">
  • Minimum 7-9 years of work experience in customer service, preferably in order management domain.">
  • Hands-on experience in SAP, preferably in SD and MM modules.">
  • Minimum 2 years of team managing experience.">
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Benefits:

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  • Competitive salary and performance-based bonus plans.">
  • Health and wellness incentives.">
  • Employee stock purchase program.">
  • Community outreach programs and charity events.">
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