Head of IT Operations

2 weeks ago

Kozhikode, Kerala, India beBeeLeader Full time ₹ 8,00,000 - ₹ 16,50,000

Job Opportunity

A Strategic Leader is responsible for overseeing a team of IT support technicians, ensuring seamless operations and efficient service delivery. The role requires strong leadership skills, technical expertise, and ability to manage workload effectively.

Key Responsibilities:

  • Team Management: Direct and oversee a team of IT support technicians, ensuring smooth operations and efficient service delivery.
  • Workload Management: Manage and distribute the team's workload, prioritize tasks, and ensure timely resolution of support requests.
  • Technical Guidance: Provide technical guidance and support to team members, helping them troubleshoot issues and resolve problems effectively.
  • Training and Development: Train new team members on company policies, procedures, and technical skills, and provide ongoing support and development opportunities.
  • Performance Monitoring: Monitor team performance, identify areas for improvement, and implement strategies to enhance efficiency and productivity.
  • Conflict Resolution: Resolve conflicts within the team and between team members and other stakeholders, fostering a positive and collaborative work environment.
  • Communication: Communicate effectively with team members, management, and other stakeholders, keeping them informed of progress and addressing concerns.
  • Process Improvement: Identify and implement process improvements to enhance efficiency, productivity, and user satisfaction.
  • Problem Resolution: Collaborate with the team to effectively diagnose and resolve technical issues, ensuring timely and accurate solutions.
  • Compliance: Ensure the team adheres to industry standards and best practices.
  • Documentation: Maintain accurate and up-to-date documentation of IT support processes and procedures.
  • Continuous Learning: Stay abreast of the latest technologies and trends in IT support, providing ongoing training and development for the team.

Requirements:

Skills and Qualifications:

  • Engineering Diploma/BE Degree /BTech

Certifications (Desirable):

  • ITIL V4
  • Microsoft Azure Administrator / Windows Server Hybrid Administrator Associate

Technical Skills:

  • Hands on experience in Azure AD & On-prem management
  • Hands on experience in Intune - Policy creation & implementation
  • Hands on experience in Windows Server Management
  • Hands on experience in MDE & compliance management
  • Hands on experience in Qualys tool in vulnerability management
  • Good knowledge in VLAN & Network troubleshooting
  • Good knowledge in Netskope cloud proxy solution
  • Good knowledge in DLP
  • Hands experience in various Audit management like ISO 27001, PCIDSS etc

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