Infrastructure Support Specialist

1 day ago

Noida, Uttar Pradesh, India beBeeCustomer Full time ₹ 60,00,000 - ₹ 1,20,00,000

Our organization seeks a skilled Infrastructure Support Specialist to handle various tasks.

Key Responsibilities:
  • Utilize Service Now ticketing tool for effective call, email, chat, incident, and alert management.
  • Document all incidents, alerts, events, and problems using standard reporting methods.
  • Swiftly address and escalate issues as necessary.
  • Employ checklists to ensure proper problem resolution.
  • Comply with ITIL standards and adhere to quality management systems to meet service level agreements (SLAs).
  • Possess knowledge of computer systems, infrastructure, printers, networks, servers, and their components.
  • Support users for logging incidents, requests, and changes.
  • Coordinate tickets to closure and handle basic activities.

The ideal candidate must work in the French time zone and adhere to France's holiday calendar.

This is an exciting opportunity for a motivated individual who excels at delivering exceptional customer service and support.

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