Customer Experience Analyst

7 days ago


Mount Abu, Rajasthan, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 80,00,000
Meaningful Customer Experiences

We create experiences that truly make a difference. By listening to our customers and understanding their challenges, we aim to bridge gaps, identify opportunities, and deliver solutions.

Your Role

You are at the heart of customer experience, driving key initiatives that enhance overall satisfaction. Your role involves:

  • Preparing performance reports to track trends.
  • Analyzing data to identify patterns and gaps.
  • Engaging with customers through calls to capture feedback and understand pain points.
  • Providing actionable insights to internal teams.
  • Collaborating with cross-functional teams for data accuracy and consistency.
What We're Looking For

We seek detail-oriented, analytical, and customer-first professionals with strong data skills and empathy. Specifically:

  • A minimum of 6 months' experience in data analysis or MIS.
  • A strong analytical mindset with problem-solving ability.
  • Proficiency in Excel (basic to advanced).
  • Good communication skills with empathetic customer connections.
  • A customer-first mindset and eagerness to contribute to continuous improvement.


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