Enterprise Software Support Specialist

5 hours ago

Bareilly, Uttar Pradesh, India beBeeSoftware Full time ₹ 40,00,000 - ₹ 80,00,000
Support Engineer Job Opportunity

We are seeking a skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing Level 2 application support and incident management for Microsoft 365 product applications.

  • Work closely with other support teams to resolve technical issues.
  • Evaluate complex issues and escalate them to senior engineers or vendors as needed.

The ideal candidate will have a strong background in troubleshooting enterprise Windows, Mac, and iOS environments as well as MS Office 365 applications.

  • Proficient in troubleshooting and resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications and their add-ins within enterprise environments.
  • Expertise in supporting Outlook and native email clients, with deep knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.

Your additional responsibilities will include:

  • Providing technical expertise and excellent support for Microsoft 365 product applications at a Level 2 skillset.
  • Supporting a global user community with flexible work hours required.

To succeed in this role, you will need:

  • A Bachelor's or Master's degree in Computer Science or a related field.
  • Technical certifications are an added advantage.

PREFERRED SKILLS AND QUALIFICATIONS:

  • Experience across Level 1/2 support roles in the technology stack described above.
  • Basic knowledge and experience of Microsoft Exchange Admin Center and delegation permissions.
  • Experience with Adobe applications is a plus.
  • ITIL and Major Incident Management Knowledge.
  • Strong comprehensive problem-solving skills to identify and solve issues quickly.
  • Ability to work independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to tasks at hand.
  • Effectively handle difficult and stressful situations with poise, tact, and patience, while demonstrating a sense of urgency.

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