Senior Quality Assurance Specialist

2 days ago

Navi Mumbai, Maharashtra, India beBeeQualityAnalyst Full time ₹ 6,00,000 - ₹ 12,00,000
Job Title:

Quality Analyst

","Key Responsibilities:
  • Audit calls/interactions/transactions for aligned team members.
  • Coach team members for performance improvement (campaign specific).
  • Report performance for an aligned span on a daily/weekly/monthly basis.
  • Provide inputs and basis audits for briefings and training which need identification.
  • Partner with Team Leaders (TLs) in leading team meetings for metrics improvement.
  • Participate in strategic projects for the campaign/LOB.
  • Identify and escalate any potential quality issues per defined process.
  • Isolate and report defects; verify defect fixes.
  • Suggest process/system improvements based on common customer concerns.
  • Accomplish other responsibilities assigned by management.
","Required Skills and Qualifications:
  • Graduate of any course (preferred).
  • At least one-year of work experience as a Quality Analyst (preferred).
  • Basic skills in Excel or Google Sheets.
  • Problem-solving skills.
  • Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred).
","Benefits:

Our ideal candidate is someone who demonstrates strong customer centricity, can assertively provide constructive feedback, has good written and verbal communication skills, thinks logically, can manage conflicts, pays strong attention to detail, can work with minimal supervision, demonstrates initiative and good judgment, can work on multiple projects, is versatile, can establish and maintain effective working relations with a wide variety of individuals, can work with a diverse team, has a Continuous Improvement mindset, demonstrates clear thought process, articulates clearly, exercises conscientiousness and diligence, and demonstrates assertiveness.

","Other Information:

This role requires a proactive individual who is committed to delivering high-quality results and contributing to the growth and success of the organization. The ideal candidate will have excellent communication and interpersonal skills, be able to work effectively in a team environment, and possess a strong passion for quality and excellence.

  • Senior Quality Assurance Specialist

    3 days ago

    Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 12,00,000 - ₹ 15,00,000

    Job Title: Senior Quality Assurance SpecialistKey ResponsibilitiesThe Senior Quality Assurance Specialist plays a pivotal role in ensuring customer satisfaction by evaluating call agent performance, providing constructive feedback and identifying process improvements.This position is responsible for:Evaluating call agents' performance based on established...

  • Quality Assurance Specialist

    4 days ago

    Navi Mumbai, Maharashtra, India beBeeQuality Full time US$ 60,000 - US$ 1,20,000

    Job Title: Quality Assurance SpecialistWe are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.Key Responsibilities:Audit calls/interactions/transactions to ensure alignment with established...

  • Quality Assurance Specialist

    4 days ago

    Navi Mumbai, Maharashtra, India beBeeQualityAssurance Full time

    Job Title: Quality Assurance SpecialistWe are seeking a skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the highest quality of our products and services.About the Role:This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional results. As a Quality...

  • Senior Quality Assurance Specialist

    1 day ago

    Mumbai, Maharashtra, India beBeeQuality Full time ₹ 15,00,000 - ₹ 24,00,000

    **Job Title:** Senior Quality Assurance SpecialistAbout this OpportunityWe're looking for a highly skilled and experienced Senior Quality Assurance Specialist to join our team. As a key member of our quality assurance team, you will be responsible for ensuring the highest level of quality in our digital banking products.Key ResponsibilitiesAnalyze business...

  • Quality Assurance Specialist

    18 hours ago

    Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 5,00,000 - ₹ 10,00,000

    Quality Assurance SpecialistWe are seeking a detail-oriented and skilled Quality Assurance Specialist to support the development of quality management systems, preparation and upgradation of SOPs and specifications, routine validation protocols and reports.Key Responsibilities:Develop, implement, and maintain quality management systems.Prepare and review...

  • Senior Electrical Quality Assurance Specialist

    3 days ago

    Mumbai, Maharashtra, India beBeeElectrical Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Senior Electrical Quality Assurance SpecialistWe are seeking an experienced Senior Electrical Quality Assurance Specialist to lead our quality assurance efforts for electrical switches and accessories. The ideal candidate will have strong knowledge of ISO 9001, BIS standards, and quality management systems.Main Responsibilities:Develop, implement,...

  • Senior Quality Assurance Specialist in Call Center Environment

    23 hours ago

    Navi Mumbai, Maharashtra, India beBeeQuality Full time ₹ 8,00,000 - ₹ 15,00,000

    Job OverviewWe are seeking a seasoned Senior Quality Assurance Specialist to join our team. As a key member of our quality assurance unit, you will play a vital role in ensuring the highest standards of service delivery in our call center environment.Key Responsibilities:Develop and implement quality assurance processes to drive continuous improvement in...

  • Senior Quality Assurance Expert

    4 days ago

    Navi Mumbai, Maharashtra, India beBeeQualityAssurance Full time ₹ 18,00,000 - ₹ 21,00,000

    Quality Assurance SpecialistWe are seeking a highly skilled Quality Assurance professional to ensure the quality of our products and services.Key Responsibilities:Developing and maintaining SOPs and specificationsPreparing routine validation protocols and reportsPerforming assigned validation tasksManaging change control, deviation, OOS, market complaints,...

  • Quality Assurance Specialist

    4 days ago

    Navi Mumbai, Maharashtra, India beBeeQuality Full time

    Job Description:We are seeking a Quality Assurance Specialist to join our team. As a key member of our quality assurance group, you will be responsible for ensuring the high quality of our products and services.Responsibilities:Maintain and improve existing test cases and test data to ensure accurate and reliable results.Develop and execute new test cases to...

  • Senior Software Quality Assurance Specialist

    4 days ago

    Navi Mumbai, Maharashtra, India beBeesoftware Full time

    Job Description:We are seeking a skilled professional to fill the position of Senior Test Engineer. This role will be responsible for testing and quality assurance of software applications.