Quality Operations Manager
3 weeks ago
Purpose:
This role oversees the quality department and maintains the QMS system through collaboration with production teams to ensure zero customer complaints.
Key Responsibilities:
- Ensure adherence to and improve quality at in-process supplier quality.
- Update documentation in a timely manner as per IATF 16949:2016.
- Conduct process audits and inform nonconformities to concerned parties.
- Track and monitor quality targets versus actuals.
- Conduct root cause analysis and take corrective measures for customer complaints.
- Implement corrective actions for closure of customer complaints.
- Improve supplier performance by providing training and support for upgrades.
- Monitor EBITDA performance, customer debit notes, and quality costs incurred due to faulty supplies.
- Identify and reduce process rejections by analyzing data, processes, and materials.
- Conduct DOE studies at critical processes.
- Ensure discipline is maintained at processes through GEMBA layered audits, training, and escalations.
Requirements:
- B.E. or B. Tech in Mechanical Engineering.
- 56 years of experience in quality functions, cross-functional teams, and high-influence skills.
- Hands-on experience with in-process and final quality.
- Experience with QMS IATF and ISO.
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