
Senior Operations Manager
2 weeks ago
We are seeking a seasoned professional to fill a leadership role that requires expertise in conflict resolution, delegation, process improvement, and stakeholder management.
- A leading provider of integrated human capital management solutions offers an exceptional opportunity for a skilled professional to drive business growth and optimize operational efficiency.
About the Role
- This exciting position involves collaborating with internal stakeholders to resolve issues and ensure smooth project delivery.
- The ideal candidate will have excellent problem-solving skills and be able to interpret data to communicate findings effectively to stakeholders.
Key Responsibilities:
- Conflict Resolution - Find effective solutions to disputes and disagreements between individuals or groups.
- Delegation - Assign tasks or responsibilities to others while maintaining accountability for the overall outcome.
- Process Improvement - Drive improvements through data insights, implement automation where possible, and ensure compliance with industry standards.
- Operational Efficiency - Optimize business processes and procedures to reduce costs, increase productivity, and improve product or service quality.
- Stakeholder Management - Collaborate with internal stakeholders to resolve issues and ensure smooth project delivery.
- Workforce Management Coordination - Coordinate with the WFM team on attendance, leave, unplanned shrinkage, forecasting, and staffing requirements.
- Coaching/Mentoring - Guide, support, and motivate individuals or teams to achieve their goals and objectives.
- Team Engagement - Organize team engagement activities to promote a positive work environment.
- Problem Solving - Break down simple problems, identify potential solutions, and take action to resolve the issue.
- Performance Metrics & Interpretation - Interpret data and communicate findings effectively to stakeholders.
- Effective Communication - Develop and deliver multi-mode communications that convey a clear understanding of the unique needs to different audiences.
- Effective Presentations - Create and deliver compelling presentations, including organizing the presentation, designing visual aids, modulating voice, using body language, making eye contact, and demonstrating confidence.
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