Optimize Business Operations Manager

6 days ago

Mumbai, Maharashtra, India beBeeProcess Full time ₹ 9,00,000 - ₹ 12,00,000
Optimize Business Operations Manager

The Optimize Business Operations Manager oversees and optimizes end-to-end business processes to ensure high-quality service delivery.

This role involves client management, people & performance management, and cross-functional team leadership, with a focus on process efficiency, stakeholder collaboration, and business growth.

  • Business Transformation (80%)
  • Create and implement an operational excellence framework tailored to the vertical.
  • Develop and manage detailed KPI tables across all businesses in e-commerce domains.
  • Identify and lead improvement initiatives in internal business or operational processes.
  • Drive innovation and automation for waste elimination and efficiency improvement.
  • Foster employee engagement in various operational excellence initiatives.
  • Service Delivery (20%)
  • Provide service delivery support to process owners located at different locations.
  • Ensure adherence to service levels as defined by stakeholders.
  • Manage headcount and coordination at client sites.

Project and Team Management

  • Oversee multiple projects across different lines of business, ensuring timely delivery and quality standards.
  • Lead a diverse team of 20+ members, including business analysts, process excellence leads/AMs, and content developers.
  • Foster a collaborative and high-performance culture by setting clear goals, mentoring team members, and driving accountability.

Operational and Process Excellence

  • Identify process gaps and implement efficiency-driven solutions to improve workflows and service delivery.
  • Work closely with process excellence analysts to standardize operations, reduce inefficiencies, and drive continuous improvement.
  • Leverage data insights to track performance, optimize processes, and ensure compliance with internal and stakeholder-defined SLAs.

Required Skills:

  • 2+ years of experience in a managerial role.
  • Strong analytical and problem-solving skills.
  • Demonstrated project or program management skills.
  • Extensive understanding of mistake-proofing and automation tools.
  • Lean Six Sigma Green Belt certified or Black Belt trained would be beneficial.
  • Experience in E-Commerce or Internet Industry either directly or indirectly would be advantageous.
  • People management skills.
  • Excellent communication skills, self-motivated independent worker, excellent interpersonal skills.
  • Strong stakeholder and client management skills.
  • Ability to lead and manage a diverse team across multiple functions.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Proficiency in project management tools, reporting dashboards, and financial systems would be advantageous.

Key aspects of this role include working from the client location, following a standard 5-day work schedule aligned with local hours.

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