Business Operations Manager

3 days ago

Mumbai, Maharashtra, India WTW Full time
WLTW) is a leading global advisory, broking and solutions company that helps clients around the world turn risk into a path for growth. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets and ideas the dynamic formula that drives business performance.

Shift Time : 11am to 8 pm

Work Mode : Hybrid

Great Britain Placing and Billing, a line of business within the Corporate Risk and Broking segments operates to deliver the best client outcomes by fully integrating and mobilising Willis Towers Watsons relationships with insurers and providing specialist expertise throughout the client experience. Billing

Contribute to the creation of the short and long-term Business Unit (BU) strategy in collaboration with relevant stakeholders and execute agreed strategies

Contribute to the development of their respective business unit's client service proposition and service delivery strategy

Operations Management/Operational Effectiveness

Deliver and contribute assigned operational programs, projects and/or services which are of significance to the BU

Align with the Simplify, Grow, Transform organizational strategy to deliver continual improvement in areas such as risk, compliance, quality, and productivity.

Build and foster high quality relationships with internal / external stakeholders

Ensure team adheres to compliance / statutory requirements and operates within the guidelines of internal & external regulators

Proactive review of process risks and ensure adequate controls are in place

Develops effective succession planning for oneself and all critical roles within the team

Develops line managers through coaching and teambuilding while serving as an escalation point for operational issues and complaints

Work with Human Resources to manage talent recruitment, development and retention requirements for the business unit

Conduct periodic and annual performance reviews for all direct reports

Developing Talent

Qualification: Any Graduate or Postgraduate

Knowledge/Experience:

Knowledge and experience in organizational effectiveness and operations management, including the implementation of best practices

Preferably experienced in conducting transitions / knowledge

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