
Customer Service Representative for Patient Care
3 days ago
We are seeking a skilled Telecaller to join our team, where you will play a vital role in delivering exceptional patient care through effective communication.
This is an excellent opportunity for individuals with strong interpersonal skills and a passion for providing outstanding customer service to patients, their families, and healthcare professionals.
About the Role:
- Handle inbound and outbound calls to respond to patient inquiries, appointments, and follow-ups.
- Provide accurate information about hospital services, doctors' availability, and other relevant details.
- Maintain call records and update CRM systems for efficient patient management.
- Collaborate with front office and clinical teams to ensure seamless patient experience.
- Prioritize professional, empathetic, and courteous communication at all times.
- Graduate/Undergraduate degree with good communication skills in Gujarati, Hindi, English.
- Previous experience in hospital/healthcare telecalling is preferred but not mandatory.
- Basic computer proficiency in MS Office and HMIS/CRM systems.
- Strong interpersonal skills, patience, and ability to handle patients with care.
- Competitive incentives and career growth opportunities.
- A chance to be part of an advanced super speciality hospital.
- A supportive and professional work environment.
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