Senior Customer Care Specialist

1 week ago


Udaipur, Rajasthan, India beBeeSupport Full time ₹ 8,00,000 - ₹ 20,00,000
Customer Support Role

We are seeking a skilled professional to join our team as a Customer Support Executive.

Main Responsibilities:
  • Troubleshoot and resolve WordPress & WooCommerce issues with confidence.
  • Communicate effectively with customers via tickets, email, and live chat.
  • Analyze recurring issues and provide feedback to the development team to enhance products.
  • Maintain plugin documentation up-to-date with new features.
  • Manage tickets in FreeScout (or similar customer support tool) and collaborate on GitHub.
Key Requirements:
  • Strong knowledge of WordPress (troubleshooting, debugging, database, plugins).

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