Senior Customer Success Specialist

1 day ago


Udaipur, Rajasthan, India beBeeCustomerSuccess Full time ₹ 1,20,00,000 - ₹ 2,00,00,000
In the realm of customer success, a pivotal role awaits – Senior Customer Success Specialist. This is an opportunity to spearhead operational excellence, drive project management, and delve into data analysis. You will be responsible for nurturing partnerships with international clients in the Cards payment products segment.Key responsibilities include:
  • Operational Excellence & Bank Engagement: Monitor day-to-day operations between internal teams and banks, identifying areas for improvement through root cause analysis (RCA) and targeted interventions.
  • Compliance & Dispute Management: Ensure timely compliance follow-ups, dispute resolution, penalty processing, and fee calculations. Provide guidance on Standard Operating Procedures (SOPs), technology upgrades, and network infrastructure enhancements to optimize UPI success rates and meet KPIs.
  • Data Analysis & Reporting: Conduct advanced data analysis to identify operational bottlenecks and performance gaps, preparing Excel dashboards, PowerPoint presentations, and performance reports for leadership and client reviews.
  • Knowledge Sharing & Capability Building: Foster a knowledge-sharing environment within the team, enhancing technical, analytical, and project management skills. Organize and facilitate staff training programs.


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