
Chief Innovation Strategist
6 days ago
The Research and Development Associate position is a key role in driving innovation and process optimization within the hospitality industry.
This full-time role is based in Coimbatore, India, and involves conducting market research, developing new products and services, performing tests, analyzing data, and communicating findings to relevant stakeholders.
A successful candidate will operate at the corporate or corporate-supported property level, benchmarking competitors, tracking global hospitality trends, and identifying guest behavior patterns to inform product/service innovations.
Key Responsibilities:- Market & Trend Analysis: Conduct thorough market research to stay ahead of industry trends, track competitor activity, and gather insights on guest preferences.
- Concept Development: Collaborate with cross-functional teams to create innovative F&B concepts, wellness programs, room designs, and technology integrations that align with brand positioning.
- Sustainability & ESG Projects: Identify and implement eco-friendly solutions to improve brand reputation and meet compliance requirements.
- Technology Integration: Pilot digital tools to enhance guest services, streamline processes, and gather data on ROI.
- Guest Experience Testing: Conduct focus groups, prototype testing, and gather feedback from guests and employees for continuous refinement.
- Operational Efficiency: Analyze processes and identify opportunities to reduce cost-per-occupied-room (CPOR), streamline housekeeping, and optimize procurement.
- Data analysis and reporting
- Market research and benchmarking
- Knowledge of hospitality operations (front office, F&B, rooms division)
- Project management
- Creativity balanced with business acumen
As a Research and Development Associate, you will have the opportunity to work on challenging projects, collaborate with cross-functional teams, and contribute to the growth and development of the company.
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