
Training Specialist
1 week ago
Job Summary:
- We are seeking an experienced Training Specialist to lead the development and delivery of training programs for our team.
Key Responsibilities:
- To develop, implement and evaluate training materials through classroom learning, hands-on demonstrations, and supporting activities.
- To ensure effective communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
- To analyze training performance metrics and provide recommendations for improvement.
- To collaborate with Operations to transition agents from training to production environment, ensuring competency levels meet business standards.
- To maintain relevant product knowledge for each account by taking calls, attending client and cross-functional meetings (as needed), and side-by-side observations.
- To participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures.
Benefits:
- A competitive salary package.
- Ongoing professional development opportunities.
- A dynamic and supportive work environment.
Requirements:
- Prior experience in training and development.
- Strong communication skills with ability to adapt to different audience needs.
- Ability to analyze data and provide actionable insights.
- Collaborative mindset with ability to work effectively with cross-functional teams.
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