IT Service Delivery Manager

1 week ago

Jodhpur, Rajasthan, India beBeeProject Full time ₹ 8,00,000 - ₹ 10,00,000

We are seeking a highly skilled and motivated leader to oversee IT and Managed Services projects. This role demands ownership, accountability, and the ability to balance structured execution with proactive risk management in a client-facing environment.

Key Responsibilities:
  • Lead and manage the end-to-end lifecycle of IT and Managed Services projects, ensuring strict adherence to scope, schedule, and governance models.
  • Drive SLA-driven service delivery with a focus on compliance, continuous service improvement, and client satisfaction.
  • Serve as the primary point of contact for Severity 1 & Severity 2 issues, coordinating swift resolution with minimal impact to business operations.
  • Develop and maintain 24/7 coverage rosters to ensure uninterrupted service availability.
  • Oversee the preparation, review, and approval of Root Cause Analysis (RCA) documents, ensuring accuracy and timely closure.
  • Effectively manage and refine the project backlog, collaborating with stakeholders to prioritize work items aligned with business goals.
  • Anticipate risks proactively, establish mitigation strategies, and address issues before they escalate.
  • Maintain a consistent reporting cadence to clients and internal leadership.
Required Skills & Experience
  • Strong foundation in Project Management concepts – risk management, stakeholder management, change management, and decision logging.
  • Proven experience delivering projects in a Managed Services environment, including SLA management and governance models.
  • Expertise in Agile and Scrum methodologies with hands-on delivery experience.
  • Demonstrated ownership and accountability, driving deliverables with minimal supervision.
  • Highly organized with excellent documentation skills and the ability to maintain a structured, transparent, and reliable source of truth.
  • Strong proactive risk anticipation and mitigation capabilities.
  • Excellent client communication and relationship management skills with the ability to influence and lead conversations.
About Us:

We harness expertise in novel technologies to deliver profits for enterprise clients while helping them deliver a better human experience.

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