Senior Relationship Manager

2 days ago

Noida, Uttar Pradesh, India beBeeCustomerService Full time ₹ 15,00,000 - ₹ 20,00,000
Senior Relationship Manager Job Description

This role requires a skilled professional who can effectively manage client relationships and deliver exceptional customer service. The Senior Relationship Manager will be responsible for serving as the main point of contact for clients throughout the planning and execution process, ensuring timely project delivery and conducting quality checks.

The ideal candidate will have 4+ years of prior experience in client servicing or similar roles, with a proven track record of success in leadership positions. Excellent communication skills and the ability to anticipate client needs are essential for this role. Additionally, strong analytical thinking skills, problem-solving skills, and organizational abilities are required.

A strong background in customer service programs and databases is also preferred, as well as experience in Digital Marketing agencies or working with Healthcare clients. This position offers an opportunity to work on cutting-edge projects and contribute to the organization's growth and success.

  • Main Responsibilities:
  • Serve as the primary point of contact for clients during planning and execution.
  • Collaborate with internal teams to meet client requirements.
  • Conduct client meetings to understand their event needs and preferences.
  • Ensure timely project delivery and conduct quality checks.
  • Provide excellent after-sales service to foster client satisfaction.

Required Qualifications:

  • 4+ years of prior experience in client servicing or similar roles.
  • Proven experience in a leadership role is required.
  • Excellent communication skills and the ability to anticipate the needs of customers.
  • Strong analytical thinking skills.
  • Strong problem-solving skills and the ability to make sound judgement calls.
  • Superior organizational and time management skills.
  • Knowledge of customer service programs and databases, or the ability to learn new software quickly.

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