Demand Operations Specialist

1 day ago

Ghaziabad, Uttar Pradesh, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title

Regional Demand Operations Manager (DMS)

Description

We're seeking an experienced professional to bridge local vendors, SPOCs, and central IT—driving standardized service delivery, compliance, and operational excellence.

This role serves as the first layer of demand operations outside Pakistan, ensuring alignment of regional IT services with global corporate standards.

You will manage procurement and finance processes, oversee vendor performance, and act as the escalation point for localized IT and service issues.

Key Responsibilities:

  • Act as a liaison between local business SPOCs/vendors and central IT.
  • Ensure local IT services are standardized under corporate control.
  • Oversee procurement processes, ensuring purchase requisitions/orders are created and processed accurately.
  • Coordinate with finance teams to validate, approve, and process invoices on time.
  • Ensure compliance with local/regional regulations, including contract and legal requirements.
  • Align regional IT setups with global standards and processes.
  • Provide troubleshooting and coordination support for non-standard applications and issues.
  • Act as an escalation point for SPOCs facing complex IT/service challenges.
  • Support contract management and monitor vendor performance.
  • Maintain documentation, reporting, and compliance records for regional services.
Required Skills & Qualifications

Strong knowledge of procurement processes is required.

Familiarity with ITIL-based service management is also essential.

  • 15+ years of experience in IT service management, vendor management, or demand operations.
  • Good understanding of ITIL-based service management (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes.
Benefits

A fast-growing global company offers opportunities to take ownership of regional IT demand operations.

Others

The ideal candidate has hands-on experience managing IT services and strong stakeholder management skills.

Familiarity with ERP systems is a plus.

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