Storage and Backup Solutions Engineer

3 weeks ago

Hyderabad, Telangana, India Micron Full time

Transforming Information into Intelligence

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

Responsibilities and Tasks

  • Adhere to the change management process for any planned maintenance, or when potential issues are identified.
  • Coordinate vendor-specific support and problem resolution.
  • Adhere to Micron's established processes and policies.
  • Provide 24x7 rotational shift and On-Call technical support and expertise for customer issues and service provider escalation.
  • Establish and implement policies, procedures, and standards, and ensure conformance.
  • Define and adhere to established service and operational level agreements.
  • Adhere to Organization security policies for all managed services.
  • Providing Level 1 storage and data backup support and work under the guidance of L2 and L3 team.

Qualifications and Experience

  • 2 years of experience in managing storage & backup solutions, preferably.
  • Hands-on experience in NetApp Cluster Mode and in both NAS and SAN configurations. Additional NetApp technologies such as snapshots, snapmirror, snapvault, are desired.
  • Troubleshoot and resolve storage-related issues, such as NetApp NFS and SMB permission issues, volume and Inode full alerts, basic troubleshooting steps using tools like grafana for any performance related issues.
  • Managing Fiber channel Cisco SAN switches, creating zones and mapping of hosts.
  • Storage LUN allocation and deallocation of LUNs, Masking of LUNs on VMAX and Pure storage.
  • Managing data backup and recovery through TSM (spectrum protect) application suite which includes new backup commission, decommission & backup failure troubleshooting.
  • Conduct periodical restoration of backup data.
  • Having any cloud foundation certification is preferable.
  • Collaborating with other IT staff, such as system administrators, to ensure overall IT storage and backup infrastructure is running smoothly.

Education and Experience

Any Graduate, 0-2 Yrs. of experience.

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