Senior User Experience Investigator

2 days ago

Vellore, Tamil Nadu, India beBeeUserResearch Full time ₹ 32,00,000 - ₹ 48,00,000

Lead User Researcher

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  • Drive user-centric research initiatives to uncover customer needs, behaviors, and pain points across digital platforms.
  • Design and execute research studies including usability tests, surveys, field studies, diary studies, and in-depth interviews.
  • Present research findings as actionable insights, guiding product development decisions through personas, journey maps, and experience frameworks.
  • Collaborate with UX/UI designers, product managers, and engineering teams to embed user insights into product roadmaps.
  • Analyze existing digital journeys (onboarding, loan applications, payments, customer support flows) and recommend usability and conversion improvements.
  • Apply mixed-methods research (qualitative + quantitative) and partner with analytics teams to validate findings.

Eligibility Requirements

  • Bachelor's or Master's degree in Human-Computer Interaction, Cognitive Psychology, Design, Behavioral Science, or related field.
  • 3–5 years of experience as a UX Researcher or similar role in digital-first or product-driven organizations.
  • Expertise in usability testing, contextual inquiry, interviews, surveys, heuristic evaluations, and A/B testing.
  • Experience with tools like Dovetail, Maze, Lookback, Optimal Workshop, UserTesting, Google Analytics, Mixpanel, or Amplitude.
  • Able to synthesize complex data into clear, actionable insights.
  • Excellent communication and stakeholder management skills; influence product decisions with evidence.

Desirable Skills

  • Prior experience in BFSI, fintech, or large-scale B2C products.
  • Familiarity with UX design tools (Figma, Adobe XD, Sketch) for collaboration.
  • Knowledge of financial services workflows and unit economics (e.g., lending journeys, KYC, payments).
  • Experience working in Agile/Scrum environments with cross-functional teams.

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