Chief Digital Transformation Officer

1 week ago

Jaipur, Rajasthan, India beBeeEnterprise Full time ₹ 12,00,000 - ₹ 17,50,000
Director of Enterprise Software Support

We empower financial institutions to achieve digital excellence.

This strategic leadership role is pivotal in driving the success of our clients in the banking domain. As a seasoned professional, you will oversee post-implementation customer support activities within a software company operating in the banking space.

This leadership position requires a strong background in IT, with experience in managing support teams, online/mobile banking, and CRM solutions in financial institutions. The ideal candidate should possess excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients and stakeholders.

The successful candidate will have the following key responsibilities:

  • Lead and manage the application support, manage services and cloud support teams, providing guidance and support to ensure effective execution of projects.
  • Develop and maintain strong relationships with clients, understanding their needs and aligning services to meet their expectations.
  • Ensure early identification and reporting of possible product defects actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.
  • Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients.

Our ideal candidate has at least 10 years of experience in IT companies, with expertise in Microsoft Tech Stack and cloud environment. A bachelor's or master's degree in Computer Science is required, with relevant certifications (e.g., PMP, ITIL) being an advantage.

As part of our team, you will enjoy a range of benefits, including performance-linked bonuses, comprehensive health insurance, remote work support, and birthday leave. We offer opportunities for career development through webinars, in-house training sessions, and VeriPark Academy.

Join us on our mission to empower financial institutions to achieve digital excellence, delivering world-class customer journeys in digital and assisted channels. Apply now to take your career to the next level

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