Customer Experience Representative

4 days ago

Kozhikode, Kerala, India beBeeClientRelationship Full time ₹ 5,00,000 - ₹ 8,00,000

We are seeking a dynamic and personable Guest Relationship Executive to join our team.

Job Description

The Guest Relationship Executive will be the first point of contact for clients and visitors, ensuring a professional experience while representing the company’s brand image.

The Guest Relationship Executive is responsible for greeting and welcoming visitors, clients, and prospective buyers, ensuring a positive first impression. They will handle front desk operations, including walk-in inquiries, calls, and appointment scheduling.

Key Responsibilities:
  • Greet and welcome visitors, clients, and prospective buyers, ensuring a positive first impression.
  • Handle front desk operations including walk-in inquiries, calls, and appointment scheduling.
  • Assist the sales and CRM teams by managing customer walk-ins, documentation, and follow-ups.
  • Provide project-related information to visitors and guide them to the concerned department.
  • Coordinate with internal teams to ensure a seamless client experience.
  • Manage client feedback, queries, and escalate issues to ensure quick resolution.
  • Maintain records of client visits, inquiries, and interactions for reporting purposes.
  • Support in organizing site visits, events, and promotional activities.
Required Skills & Competencies:
  • Excellent communication and interpersonal skills (English & Hindi).
  • Pleasant personality, confident, and customer service oriented.
  • Ability to handle client interactions with professionalism and empathy.
  • Basic knowledge of MS Office (Word, Excel, Outlook).
  • Experience in real estate, hospitality, aviation, or front desk roles preferred.
  • Strong organizational and coordination abilities.

Qualifications:

  • Graduate in Hospitality, Business Administration, or any discipline.
  • Prior experience as a GRE / Front Office Executive / Customer Service Executive is an advantage.

What We Offer:

  • Opportunity to work with a leading real estate brand.
  • Exposure to client-facing and customer relationship management roles.
  • Growth-oriented work culture with professional training and mentoring.
  • Attractive salary and incentives.

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