Help Desk Representative

2 weeks ago

Thāne, Maharashtra, India beBeeCustomerSupport Full time ₹ 1,60,000 - ₹ 3,20,000
Client Support Associate">

The Client Support Associate role involves providing exceptional customer support to clients. This includes troubleshooting and resolving issues, as well as preventing future issues by educating clients and reviewing their accounts.

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Responsibilities:

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  • ">
  • Provide timely and engaging telephone and email support to clients">
  • Resolve client issues efficiently and effectively">
  • Maintain a strong understanding of our products and services">
  • Develop and improve internal systems knowledge">
  • Be flexible in adjusting to changing duties and responsibilities">
">

Requirements:

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  • ">
  • High secondary or 10+2 diploma with 3 years' experience in a related field; OR any stream graduate degree with 1 year of experience">
  • Strong computer skills, especially proficient in Microsoft Office, Outlook, and other Internet-based tools">
  • Strong understanding of business operations (spreadsheets, trends, data)">
  • Excellent oral and written communication skills">
  • Unerring attention to detail">
  • Able to multitask and navigate between chat, call, and email mediums">
  • Professional demeanor and ability to take ownership of every interaction">
  • Ability to think on your feet in a fast-paced environment">
  • Experience working as part of a collaborative team">
">

Benefits:

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  • ">
  • Transportation allowance">
  • Canteen subsidy">
  • Night shift allowance as per process">
  • Schedule adherence bonus">
  • Health insurance">
  • Tuition reimbursement">
  • Incentive components campaign-wise">
  • Work-life balance">
  • Rewards and recognition">
  • Internal movement through IJP">
">Why You Will Thrive In This Role">

This role offers the opportunity to work in a dynamic environment where you can grow professionally and develop new skills. As a Client Support Associate, you will be part of a collaborative team that is dedicated to delivering exceptional customer support.

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