
Help Desk Professional
5 days ago
We are seeking a highly skilled and dedicated individual to fill the position of Customer Support Executive. In this role, you will be responsible for delivering exceptional customer service and ensuring the highest level of satisfaction.
The ideal candidate will possess excellent communication skills, both written and verbal, and have the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries across various platforms, including email, phone, and social media.
- Monitor shipment status to ensure timely delivery and resolve any issues that may arise.
- Maintain accurate inventory levels and replenish stock as needed.
- Process returns, refunds, and exchanges efficiently and effectively.
- Manage order dispatches and reimbursements in a timely manner.
- Connect with customers to understand their feedback and concerns.
- Oversee the smooth operation of warehouse activities.
Qualifications:
- Prior experience in e-commerce operations is highly desirable, but not required.
- Proficiency in using Microsoft Office Suite, particularly Excel.
- Strong organizational and multitasking skills.
- Excellent problem-solving abilities.
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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