Advanced Service Manager I

3 weeks ago

Bengaluru, Karnataka, India Novo Nordisk Full time

About the Role

We are seeking a highly skilled Advanced Service Manager I to join our Cloud and Corporate Infrastructure (C&CI) area at Novo Nordisk. As a key member of our team, you will be responsible for the operation and maintenance of monitoring services, including APIs and dashboards from Splunk, AppDynamics, and Nexthink.

Key Responsibilities

  • Take ownership of the service in operation/maintenance via joint ownership with the respective architects/advisors/stakeholders during projects and changes
  • Act as the single point of contact for stakeholders/partners/vendors to collaborate and manage the execution of service tasks/activities
  • Drive continuous improvement of service processes, including vendor management, incident & problem management along with managing the service budget and licenses
  • Ensure good reporting on service performance and vendor performance with corrective actions as applicable
  • Ensure maintenance of compliance of the service and documentation through collaboration with internal stakeholder/quality responsible/partner

Requirements

  • Bachelor's or Master's degree in computer science (or equivalent)
  • 5+ years of previous experience in IT service management role
  • 2+ years in performance monitoring services
  • 2+ years of experience in handling budget
  • Understands infrastructure concepts and environments
  • Experience with working with Agile framework
  • Good knowledge in ITIL (preferred)

About Novo Nordisk

Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. We are committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve, and communities we operate in.

Contact Information

To submit your application, please upload your CV online.

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