Account Manager I

4 weeks ago


Bengaluru, Karnataka, India ADCI - Karnataka Full time
Job Title: Account Manager I

Are you a detail-oriented and analytical individual with a passion for online advertising? Do you have experience in sales and marketing efforts? We are seeking a highly motivated and customer-obsessed Account Manager I to join our team at ADCI - Karnataka.

Job Summary:

We are looking for a skilled Account Manager I to provide onboarding and optimization support to new and existing advertisers on our platform. As an Account Manager I, you will be responsible for providing 1:1 education and online trainings, setting up and optimizing campaigns, and improving campaign performance. You will work closely with advertisers to understand their advertising goals and expectations, and develop strategies to meet their needs.

Key Responsibilities:
  • Provide onboarding and optimization support to new and existing advertisers
  • Understand performance advertising and use various tools and techniques to fix campaign setup and improve campaign performance
  • Provide input to improve existing standard work instructions and ensure no deviations from standard operating procedures
  • Take complete ownership of a portfolio of accounts, including standard and high-value advertisers
  • Engage with advertisers and in-country account managers to understand their advertising goals and expectations
  • Lead kickoff calls with advertisers and drive discussion using a preset agenda
  • Respond promptly and accurately to advertiser queries and help resolve issues with regards to their campaigns
  • Troubleshoot technical or implementation issues and collaborate with internal teams to develop quick and sound solutions
  • Identify opportunities to improve Amazon's advertising product based on customer feedback, data analysis, and feature gaps with competitive products
Requirements:
  • Experience with Excel
  • Graduate degree with advanced German language skills (minimum B2.2 or above)
  • Proven work experience of 4-6 years in sales/marketing efforts
  • Advanced computer literacy, especially in Microsoft Office applications
Preferred Qualifications:
  • Experience in e-commerce or online advertising

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