Care Services Coordinator

1 week ago

India beBeeLifestyle Full time ₹ 6,00,000 - ₹ 8,00,000

About Pinch

We transform physical environments, creating space for important things and focus on mental well-being and building meaningful lives. Our goal is to develop a home management system that handles daily chores, preempts customer needs, enhances lifestyle, and provides peace of mind.

We offer a monthly plan combining services such as housekeeping, maintenance, food & nutrition management, grocery resupply, laundry management, etc., tailored to each family's unique needs. A dedicated Lifestyle Manager helps with miscellaneous home requests, from decorating with fresh flowers to arranging repairs, planning holidays, taking care of children or the elderly, and more.

Our business model has three fundamental aspects:

Lifestyle Management: Armed with professional attention, prompt service, quality controls, and need anticipation, our lifestyle team helps customers in various ways, including sending gifts, reminders, and recommending products.

Trained Professionals: We provide a professional service beyond domestic helpers, with specialists handling all housework, chores, and running around. If families already have helpers, we train them to maximize potential and effectiveness.

Technology: We take the hassle out of home management by providing constant advice, reminders, and nudges through an algorithm that remembers preferences and generates instructions to meet customer home goals.

Our four customer segments are Individuals & Families, Landlords & Second Home Owners, Developers & RWAs, and Corporates.

A Lifestyle Manager at Pinch is empathetic, helpful, and committed to improving lives. They understand each family's needs, wants, preferences, and behaviors, design solutions accordingly, and anticipate or preempt customer needs.

The Lifestyle Manager is an extension of the customer's family and relies on them for peace of mind. They work efficiently with other teams to meet customer requirements and have a service-oriented mindset that prioritizes the customer.

Responsibilities include Customer Onboarding, Solution Deployment, Partner Management, Customer Lifecycle Management, and Customer Feedback & Service Improvement.

We seek candidates with a Hospitality background, Event management, language, and intercultural communication experience, passion for the cause, excitement about working in a start-up, self-motivation, growth mindset, problem-solving skills, ability to multitask, and excellent teamwork.

Qualifications include a Bachelor's degree in hospitality.

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