Technical Incident Coordinator

1 day ago


Nashik, Maharashtra, India beBeeCrisis Full time ₹ 12,00,000 - ₹ 15,00,000
System Crisis Resolution Specialist

This position requires an individual to serve as a liaison between teams and lead the investigation of production issues in our application.

Key Responsibilities:
  • Investigate production issues raised by customers, Support, and Engineering
  • Collaborate with Support and Engineering to resolve issues and drive root cause analysis
  • Manage problem tickets in Jira and track progress
  • Analyze incidents and create reports with Engineering support
  • Perform log file analysis using Datadog
  • Debug basic REST API calls for investigations
  • Execute SQL database queries for further information
  • Develop knowledge base articles in Confluence
  • Participate in security audits and prepare evidence
Requirements:
  • At least 8 years of experience in IT (SRE, sysadmin, developer, QA, technical support, or similar)
  • University degree in a relevant field
  • Strong analytical, problem-solving, and collaboration skills
  • Understanding of cloud-hosted systems architecture
  • Data analysis skills - creating and interpreting dashboards
  • Project management and documentation skills like Jira and Confluence
  • Excellent written and verbal communication skills in English
  • Familiarity with cloud infrastructure components, preferably AWS
  • Experience with REST APIs and tools like Postman
  • Experience with application logging/monitoring tools like Kibana and Datadog;
  • Knowledge of SQL, Linux, and Network environments
  • Willingness to learn new technical skills


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