
Technical Incident Coordinator
1 day ago
This position requires an individual to serve as a liaison between teams and lead the investigation of production issues in our application.
Key Responsibilities:- Investigate production issues raised by customers, Support, and Engineering
- Collaborate with Support and Engineering to resolve issues and drive root cause analysis
- Manage problem tickets in Jira and track progress
- Analyze incidents and create reports with Engineering support
- Perform log file analysis using Datadog
- Debug basic REST API calls for investigations
- Execute SQL database queries for further information
- Develop knowledge base articles in Confluence
- Participate in security audits and prepare evidence
- At least 8 years of experience in IT (SRE, sysadmin, developer, QA, technical support, or similar)
- University degree in a relevant field
- Strong analytical, problem-solving, and collaboration skills
- Understanding of cloud-hosted systems architecture
- Data analysis skills - creating and interpreting dashboards
- Project management and documentation skills like Jira and Confluence
- Excellent written and verbal communication skills in English
- Familiarity with cloud infrastructure components, preferably AWS
- Experience with REST APIs and tools like Postman
- Experience with application logging/monitoring tools like Kibana and Datadog;
- Knowledge of SQL, Linux, and Network environments
- Willingness to learn new technical skills
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Highly Experienced Technical Leader
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