Senior IT Operations Manager

2 days ago

Navi Mumbai, Maharashtra, India beBeeNetworkSecurityLeader Full time ₹ 20,00,000 - ₹ 25,00,000

Total experience: 20+ years.

Qualification: B.E/B.Tech + MBA

Location: Navi Mumbai

Job Purpose

Lead and manage the complete IT operation functions related to data center sub-functions, following responsibilities but not limited to:

  • Data Center Network & Security Operation: Manage the entire data center network and security operations with 100% uptime, AIOPS based proactive monitoring, day-to-day tasks operation automation management, network – security devices performance and capacity management, build cloud network and security capabilities, on-time delivery of new network project requests and 100% security compliance as per business need.
  • Data Center Process & Compliance and Config Management: a) Manage the complete lifecycle of data center certifications on ISO 20000, ISO 27001, TIA 942, Uptime Institute standards, PCIDSS compliance, SASE 18 SOC II certifications. b) Maintain 100% accurate IT inventory – automated discovery and maintain it across all JPL environments for all technologies (physical hardware, operating systems, databases, middleware, cloud, VMs, network devices, storage devices, etc.).
  • Data center IT Infrastructure implementation: Manage end-to-end IT infrastructure (passive infra network, physical servers, virtual servers, storage devices, network POD and switches) new implementation across data centers as per design specification and work towards continuous automation with all pre-requisites in terms of compliance and monitoring enablement as part of implementation and HOTO completion.
  • Provide a seamless internal customer experience through proactive approach for all supported functions through AIOPS dashboard. Ensure all journey dashboards are up to date and readily available to key stakeholders.
  • Team Management: Ensure improved productivity and objective achievements through proper planning, setting team goals, cross-skills training management, productivity improvement, performance monitoring, coaching, mentoring, conflict management and resources optimization to get desired business results.
  • Stakeholder Management: Seamless stakeholder management across business, product, internal/external customers, OEM vendors, ISV partners and management team with right and transparent communications to provide best services to end customers as per business need.
  • Hyper-automation and Cloud Adoption: Should have demonstrable experience of carrying out end-to-end instrumentation and associated automation of remediation. Experience in adopting environment to multi-cloud environment (Azure, GCP, OpenStack) would be an added advantage.
  • Customer Management and Tender Participation: Prior experience in managing external customers in relevance to the technologies managed and participation in RFC would be good. The role should be able to interlock with other teams and stakeholders effectively.

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