Senior Manager-Operations

3 days ago

Navi Mumbai, Maharashtra, India ICICI Lombard Full time US$ 9,00,000 - US$ 12,00,000 per year

Designation / Role
-Senior Manager - Operations

Stakeholder Management
-Quality team, Training team Leadership

Role Objective
Mange a team of approximately CREs

Ensures 100% CREs exceed their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards)

Provides consistent, balanced and timely performance feedback on CSEs performance

Coach, develop and engage the CRE's to increase their abilities while enhancing their own careers

Skills Required
Excellent Communication Skills in English Hindi

People management

Project management

Stakeholder management

Analytical ability

Competencies Required
Target sales number-oriented

People manager

Aggressive towards sales

Drive sales under pressure

Provides continuous learning and feedback sharing to improve sales score

Required Qualification / Experience-
Full Time Graduate / Postgraduate4 to 7 yrs. of relevant experience in BFSI industry(preferred)Call-center experience in GI industry will be an added advantage

Minimum 3 Years Of Experience As a Team Leader
HR Contact No:

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