Client Services Associate

3 days ago


Gurgaon, Haryana, India NGA Human Resources, an Alight company Full time

NGA Human Resources, an Alight company, is seeking a highly motivated Client Services Associate to join our team. In this role, you will be responsible for delivering exceptional client service through various communication channels.

The ideal candidate will possess excellent interpersonal skills, with the ability to build strong relationships with our clients. You will work closely with our clients to understand their needs and provide tailored support to meet their requirements.

This role is perfect for individuals who enjoy working in a dynamic environment and are passionate about delivering exceptional client service. You will be expected to maintain high levels of productivity while providing top-notch support to our clients.

Key Responsibilities:

  • Deliver exceptional client service through phone, email, and chat support
  • Build strong relationships with our clients
  • Maintain internal & client defined quality on calls
  • Meet or exceed client SLAs & targets

Requirements:

  • Bachelor's degree in listed discipline (BA, B.Com, BCA) with aggregate marks >=55%
  • Work experience of 2-5 years in International Customer Service (Voice)
  • Prior Customer Service experience preferred
  • Excellent interpersonal skills
  • Basic computer operating skills required (MS-Office Applications)


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