Service Desk Associate

3 weeks ago


Gurgaon, Haryana, India Tata Consultancy Services Limited Full time
Job Description

Job Title Service Desk Associate

Location Gurugram

Experience 1-4 years

Skills Good Communication, Desktop & Technical troubleshooting

Job Description

- Requires exceptional verbal and written communication skillsas well as strong customer service and interpersonal skills
- Willingness to work in any shifts including night shifts andweekends
- Accountable to answer customer requests and assistingcustomer either by over the phone, email, chat or Web
- Should be flexible for voice support
- Ability to understand customer issue and route to appropriateteam
- Must be a strong cross-team collaborator
- Requires ability to thrive in a demanding, fast paced
- 24*7*365 operations support environment, which mayrequire working after normal business hours or weekends.
- Candidates might need to extend support during Week Offsdepending on the business requirement
- Basic knowledge about Systems, backup and Network
- Ability to drive higher Customer Satisfaction and maintain thedefined SLA's and KPI's
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