Retail Defect Elimination Manager
3 days ago
Job Description:
Drive the elimination of defects in WW Retail under the Retail Efficiency program. Partner with upstream tech and retail teams to design solutions for WW Stores, closely working with senior leadership to deliver on business KPIs.
Candidate Profile:
The ideal candidate will have 8+ years of experience in Vendor Management and Retail Operations, with program management skills to influence internal and external stakeholders and drive project execution. They will be responsible for overall planning, growth, delivery, and productivity of the program.
Key Job Responsibilities:
- Identify system defects requiring manual efforts downstream, partner with owner teams, and design solutions for WW Stores to eliminate them at the point of origin.
- Own and deliver on VIP metrics like Campaign Coverage, FCF generation, incremental OPS delivered, etc. Set up review mechanisms with Retail teams to drive performance.
- Drive Operational excellence through improvement in SLA's, Positive Response rates (PRR), and Vendor Experience.
- Lead WBR/MBR/QBR reviews for the org with Senior leadership across Retail and RBS.
Benefits:
This role offers a unique opportunity to make a significant impact on WW Retail's defect elimination initiatives. The successful candidate will be part of a dynamic team driving innovation and excellence in the industry.
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