Excellence in Customer Relationships

1 week ago


Tirupati, Andhra Pradesh, India beBeeQuality Full time ₹ 9,00,000 - ₹ 13,50,000
Quality Assurance Manager

The Quality Executive plays a pivotal role in ensuring the highest standards of quality control and management in customer relationship management processes. This involves conducting quality audits, analyzing CRM data, and collaborating with cross-functional teams to implement continuous improvement methods.

Responsibilities include monitoring and evaluating inbound/outbound sales calls and processes to ensure compliance with quality and sales guidelines. The Quality Executive will identify training needs, recommend process improvements, provide constructive feedback and coaching to sales agents, and prepare daily/weekly/monthly quality reports and audits.

Key Responsibilities:

  • Monitor and evaluate sales calls and processes to guarantee adherence to quality standards.
  • Collaborate with team leaders and trainers to enhance agent performance and ensure customer satisfaction benchmarks are consistently met.
  • Develop and implement strategies to improve sales processes and overall customer experience.

Requirements:

  • Strong analytical skills and ability to analyze data to inform business decisions.
  • Effective communication and interpersonal skills to collaborate with cross-functional teams.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


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