Senior Insurance Process Auditor

4 days ago

Bhavnagar, Gujarat, India beBeeQualityAssurance Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Quality Assurance Specialist Role

We are expanding our global Quality Assurance function by establishing a team in India to perform independent audits for underwriting operations. The team will be responsible for conducting quality reviews and audits according to stipulated timeframes while complying with process SOPs and GRS QA Framework & guidelines.

The Quality Assurance Specialist will be part of a specialized quality team, responsible for performing deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to stakeholders and partners.

Job Duties:

  • Conduct monthly quality reviews/audits according to stipulated timeframe/SLA while complying with process SOPs and GRS QA Framework & guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to vendor partner teams and support capability uplift.
  • Participate in calibration sessions with onshore counterparts and QA teams.
  • Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance.
  • Support creation and maintenance of QA calibration guide for all existing processes and new transition processes.
  • Resolve disputes in accordance with agreed action plans.
  • Log errors tracked and follow up on corrections by processors.
  • Participate in training sessions from stakeholders and update QA SOP to align with changes.
  • Mentor new starters in various processes.

Requirements:

  • Bachelor's degree in commerce, Business Administration, or a related field.
  • 5-8 years of experience in P&C insurance operations, with a focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.
  • Familiarity with multiple lines of business within commercial or specialty insurance.
  • Strong understanding of compliance, control, and documentation standards in underwriting processes.

Key Skills:

  • High attention to detail and accuracy.
  • Ability to interpret and apply underwriting guidelines, documentation, and identify control gaps.
  • Strong communication and stakeholder management skills across geographies and teams.
  • Working knowledge of policy administration systems, workflow tools, and audit platforms.
  • Proven ability to work independently and manage multiple audits with tight timelines.
  • Comfortable working in a dynamic, evolving environment with matrixed teams.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Excel and reporting tools.
  • Ability to work in a fast-paced, deadline-driven environment.

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