Process Improvement Specialist

2 days ago

Delhi, Delhi, India beBeeRequirements Full time US$ 80,000 - US$ 1,20,000
Business Analyst Role

This role involves working closely with stakeholders to understand their business processes and requirements. The successful candidate will be responsible for collecting, reviewing, analyzing, and managing business, user, and system requirements to create clear, concise, and accurate user stories.

Key Responsibilities
  • Form partnerships with stakeholders to deeply understand their processes and needs.
  • Collect, review, analyze, and manage business, user, and system requirements from internal stakeholders.
  • Bridge the gap between business and technology by ensuring a common understanding and alignment of business/technology requirements.
  • Communicate business requirements and design concepts through models such as gap analysis, use cases, prototypes, etc.
  • Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables - process flows, test cases, etc.
  • Provide project management support using accepted project management processes, tools, and techniques.
  • Manage and/or execute the UAT process by performing smoke testing, test case validation, and obtaining approvals on UAT for scheduled deployments.
Required Skills and Qualifications

The ideal candidate will have a post-secondary degree or diploma in Commerce/Business Administration, Applied/Computer Science, Engineering, or a related field.

  • Fluent in ServiceNow or Service Management technology.
  • Strong knowledge of project and software development methodologies/techniques.
  • Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models, and business procedures.
  • Strong process flow and diagramming skills.
  • Solid presentation, facilitation, interview, and workshop skills.
Benefits

This role offers robust benefits to ensure success and growth. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, this company has the benefits to build a legacy of sustainable growth.

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