
Enterprise Technical Specialist
1 day ago
We are seeking a Technical Implementation Expert to lead the onboarding and technical enablement of enterprise customers across multiple cybersecurity products.
This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerised environments.
- Customer Onboarding & Enablement:
- Lead end-to-end onboarding for enterprise customers on multiple Cybersecurity products
- Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.
- Technical Implementation:
- Assist with the deployment and configuration of agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
- Support secure integration with cloud platforms and containerized systems.
- Customer Success & Adoption:
- Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
- Educate and guide customers on platform capabilities and security best practices.
- Cross-functional Collaboration:
- Partner with internal teams to resolve implementation challenges and shape future enhancements.
Key Requirements:
5+ years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support).
Hands-on experience in enterprise IT environments, with working knowledge of Windows, Linux, and basic networking concepts.
Exposure to cloud platforms and cybersecurity principles, vulnerability management, compliance frameworks, and threat detection tools.
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