Customer Support Professional with Excellent Leadership Skills

3 weeks ago


Mumbai, Maharashtra, India Cloud Counselage Pvt Ltd Full time
About Us

Cloud Counselage Pvt Ltd is a forward-thinking company dedicated to providing exceptional customer support. We strive to create a positive experience for our clients, and we're looking for talented individuals to join our team.

Salary

The salary for this position will be determined based on the candidate's experience and existing compensation package.

Job Description

We're seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you'll be responsible for:

  • Becoming proficient in all Support Team responsibilities
  • Working with the management team to stay updated on product knowledge and informed of any changes in company policies
  • Creating email templates based on most frequently asked questions
  • Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers
  • Updating customer information in the customer service database after each interaction
  • Answering incoming customer inquiries regarding billing issues, product problems, service questions, and general customer concerns
  • Maintaining a high level of professionalism with customers and working to establish a positive rapport with every Learner/Guide
  • Working with the Operations Manager to streamline the company's Learner and Guide experience
  • Updating job knowledge constantly by studying the company's platform and classes in the pipeline, marketing calendar, and other relevant information
Required Skills and Qualifications

To be successful in this role, you'll need:

  • Pick up new systems and technology quickly
  • Courteous, self-motivated, and detail-oriented
  • A deep level of empathy and patience with older adults
  • Fluent with Zendesk
Benefits

As a valued member of our team, you'll enjoy:

  • Compensation depending on your experience and existing CTC
Others

Please note that by submitting your application, you accept the Terms and Conditions.



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