Senior Implementation Manager

19 hours ago


Aurangabad, Maharashtra, India beBeeImplementation Full time US$ 90,000 - US$ 1,05,000

Job Title: Senior Implementation Manager

We are seeking a skilled and results-driven Senior Implementation Manager to lead our Oracle Utilities implementation team.

This role involves working directly with clients in Saudi Arabia to manage the delivery of Oracle's Customer Experience for Utilities (CX4U) solution for high call volume call centers.

The ideal candidate will oversee the day-to-day tasks of a team, ensuring timely completion of project deliverables while adhering to scope, schedule, and performance. This is an onsite position located in Saudi Arabia.

Key Responsibilities:

  • Own the successful delivery of project outcomes, ensuring business value meets client expectations.
  • Create and maintain project artifacts, such as the project plan and JIRA board, to ensure on-time completion of project tasks.
  • Track risks and issues, facilitate problem resolution, and manage communication and escalation of issues in a timely manner.
  • Provide project status reports and debriefs to company stakeholders on a weekly basis.
  • Collaborate with cross-functional teams, including Oracle product teams, developers, testers, and project managers.
  • Act as a liaison between technical teams and business users to ensure alignment.
  • Provide go-live and post-implementation support to ensure solution effectiveness.
  • Establish and maintain strong relationships with clients throughout the business and IT organizations.

Required Skills and Qualifications:

  • Bachelor's degree in computer science, Engineering, Information Systems, Business Administration or related field.
  • Minimum 2-4 years of experience as a Project Manager, preferably in the Utilities domain.
  • Minimum 1-3 years of experience working in the utilities (water, gas, electric) industry.
  • Knowledge of project management methodologies (waterfall and agile).
  • Experienced in leading projects utilizing standard project management tools (MS project, JIRA, Smartsheet, etc.)
  • Excellent verbal and written communication skills. Comfortable providing project updates to senior stakeholders.
  • Demonstrated ability to lead teams, promote effective communication, resolve conflict, and handle conflicting priorities.
  • Demonstrated analytical problem-solving skills and a keen interest in delivering high-quality outcomes.
  • Ability to work independently in a fast-paced, client-facing environment.

Preferred Qualifications:

  • Master's degree in computer science, Engineering, Information Systems, Business Administration or related field.
  • Project Management Professional (PMP) certification
  • 4+ years of experience working in the utilities (water, gas, electric) industry
  • Experience working in a call center environment.
  • Knowledge of Oracle utilities products (CX4U, CCB, C2M, etc.)
  • Experience in full-cycle Oracle Utilities implementations or upgrades.
  • Experience in the consulting industry.


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