Senior Technical Project Manager

4 days ago

Rajahmundry, Andhra Pradesh, India beBeeTechnical Full time ₹ 50,00,000 - ₹ 75,00,000
Senior Technical Project Manager Role

We are seeking a seasoned, solutions-driven professional to join our team as a Senior Technical Project Manager. In this hybrid role, you will combine deep technical expertise with project leadership capabilities to support mission-critical client environments and drive successful implementation of our solutions.

This is a unique opportunity for an experienced project manager to lead full lifecycle technical projects, combining technical skills with project management expertise. You will manage client onboarding, integration, platform upgrades, and solution rollouts, ensuring seamless delivery and exceeding customer satisfaction expectations.

  • Serve as the senior escalation point for advanced technical support queries, ensuring resolution of high-priority issues with urgency and precision.
  • Lead root cause analysis (RCA) efforts, collaborating with engineering and product teams to drive permanent fixes and continuous improvement.

You will be responsible for establishing and upholding support best practices, authoring detailed knowledge base articles, runbooks, and diagnostic procedures for both internal teams and customers. This includes monitoring SLA adherence for response and resolution times and proactively implementing measures to exceed customer satisfaction (CSAT) expectations.

  • Independently manage full lifecycle technical projects including client onboarding, integration, platform upgrades, and solution rollouts.
  • Define and maintain project charters, schedules, and resource plans, ensuring clear accountability across stakeholders.

Cultivate long-term relationships with senior client stakeholders, serving as a strategic technical advisor aligned with their evolving business goals. Conduct executive-level briefings, solution workshops, and enablement programs tailored to client maturity and adoption stage.

  • Represent the voice of the customer internally, bringing critical feedback into product roadmaps, architecture discussions, and support strategy.
  • Promote long-term client value through proactive engagement, anticipating future needs and recommending enhancements or upgrades.

As a Senior Technical Project Manager, you will analyze historical support and project data to identify systemic issues and opportunities for process optimization. Lead initiatives to streamline operations—automating workflows, improving documentation quality, and refining support methodologies.

Contribute to internal reviews and planning cycles by presenting KPIs, trends, and risk forecasts related to client performance, issue frequency, and delivery metrics. Drive a culture of excellence, ownership, and innovation across all aspects of customer delivery and support.

Qualifications:
  • 10–15 years of professional experience in technical support, systems engineering, or customer-facing IT services.
  • Minimum 5+ years in managing customer-facing technical projects or enterprise implementations.
Key Skills & Traits:
  • Strategic problem solver: approaches challenges with critical thinking, balancing short-term fixes with long-term solutions.
  • Operational leader: brings structure, efficiency, and clarity to complex projects and support processes.
  • Customer advocate: consistently represents client needs and ensures exceptional service delivery at every touchpoint.

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