Lead Operations Manager

3 days ago

India beBeeCustomerService Full time
Job Title

Our company is seeking a skilled professional to fill the position of Team Lead. This role involves leading a team of associates and overseeing shift operations at our DCs. The successful candidate will have strong leadership capabilities, excellent communication skills, and the ability to work under pressure situations.

Responsibilities
  • Deliver training & coaching of Amazon processes, products, operating model and SOP to Associates.
  • Work on the ground to enable network with new product launches and partner with the operations and other teams.
  • Maintaining & publishing routine reporting on the current performance & business with Amazon. Publish recommendations and action plans based on data.
  • Reporting the overall Network Health in the assigned territory.
  • Building and managing a multi-layer team and manage performance through on-the-job coaching and mentoring.
  • Driving team of associates for managing their targets.
  • Set proper expectations, provide clear status communications, and manage relationships with the associates.
  • Work with process associates & station team to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
  • Handling day to day operational escalations and be available to round the clock to manage the issues.
  • Internal/External Stake holder management.
  • Support station operations and/or customer deliveries.
Essential Skills
  • Strong leadership capabilities and people management skills.
  • Ability to work under pressure situations.
  • Ability to work in ambiguous situations.
  • Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
  • Listening skills: Gains input and commitment from all involved in delivering their specific part.
  • Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
  • High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs.
Requirements
  • Bachelor's degree.
  • Speak, write, and read fluently in English.
  • Experience with Microsoft Office products and applications.
Preferred Qualifications
  • MBA.

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